So if you have been following my blog, you know we recently moved from Pennsylania to Texas. With moving comes the fun of transferring everything to the new state – including mail, driver’s licenses and license plates. Every state is different. Some make it relatively simple, while others make it more complicated. We experienced the frustration of not doing things in their correct order. Plus, we did not have”everything”we needed. This is what brought in “exasperation”.
On the other hand, I experienced excellence too in regard to this move. When we arrived in what is our new hometown, we went to the hotel I made reservations at, however, I accidentally had cancelled the correct reservation by mistake in addition to the one that was made with wrong dates. However, the lady at the counter quickly and efficiently handled it. During our entire stay, she went out of her way to make sure things were good for us. All in all she demonstrated excellence.